Avance Care is in the business of improving the standard of healthcare. As one of the largest networks of independent primary care practices in North Carolina, we provide comprehensive care for our patients' physical, mental, and emotional health.

We are seeking a proactive and empathetic Employee Relations Specialist to join our dynamic HR team.

• This role serves as the first point of contact for routine employee relations matters across clinic locations, requiring intermittent on-site presence and travel within the region.
• We’re looking for someone who can be a trusted resource to managers and employees, while maintaining an approachable and supportive presence.
• The position requires someone who can think critically and handle sensitive situations with tact, consistency, and professionalism.
• We need a positive, solutions-oriented individual who can balance day-to-day employee relations work with building strong, collaborative relationships across the organization.

Selected Responsibilities:

Employee Relations

• Serve as the first point of contact for routine employee relations inquiries from managers and employees.
• Conduct intake and preliminary assessment of concerns, escalating complex or sensitive matters to the HR Business Partner (HRBP).
• Manage standard ER cases, including workplace conflicts, policy clarifications, and basic performance issues.
• Support managers with progressive discipline processes, documentation, and corrective action plans.
• Conduct fact-finding and prepare case documentation prior to escalation.
• Maintain accurate tracking and records of all employee relations cases.
• Provide administrative support for investigations led by the HRBP.
• Process workers’ compensation claims.
• Support rollout and implementation of HR policies and procedures at the clinic level.
• Monitor ER trends and flag patterns or concerns to the HRBP.

Training & Development

• Deliver orientation, training, and presentations as needed.
• Partner with functional and operational groups to facilitate new hire orientation on a rotating basis, ensuring consistent delivery of Avance Care’s values, policies, and expectations.
• Develop and deliver employee relations training to leadership on best practices in communication, professionalism, and compliance.
• Regularly update and maintain HR content on the company intranet.

Bachelor’s degree in Human Resources, Business Administration, or related field, or equivalent experience required. 

Other Priorities:

• Strong written and verbal communication skills.
• Effective conflict resolution and problem-solving abilities.
• Strong organizational, documentation, and time management skills.
• Solid knowledge of employment law and HR best practices.
• High attention to detail with the ability to handle confidential matters.
• Ability to work both independently and collaboratively in a team setting.
• Adaptability to rapidly changing priorities and environments.
• Proficiency with HRIS and job-specific software systems.

Join a collaborative, mission-driven healthcare organization where you can make a meaningful impact on employee experiences while growing your career in a supportive HR team.

All offers of employment are contingent upon the successful completion of a background check and drug screen.

Alo/Avance Care is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.