Avance Care is dedicated to raising the standard of healthcare. As one of North Carolina’s largest networks of independent primary care practices, we deliver comprehensive, patient-centered care that prioritizes the physical, mental, and emotional well-being of our patients.

We are looking for a detail-oriented and customer-focused Medical Records Coordinator to join our team. This role plays a crucial part in ensuring the seamless operation of our Medical Records Department, serving as a key liaison between physicians, medical offices, third-party requesters, and patients.

The ideal candidate will provide exceptional customer service while maintaining strict compliance with HIPAA regulations and safeguarding patient confidentiality. A minimum of 1 year of experience in medical administration or medical records is required.

Selected Responsibilities:

• • Maintain confidentiality of patient information in compliance with HIPAA laws.
  • Ensure all medical record documentation is accurately assigned to the intended patient and recipient.
  • Serve as the first point of contact for phone calls and emails from third-party requesters and patients regarding medical record requests.
  • Support the Medical Records Department with various clerical and administrative tasks.
  • Stay knowledgeable about federal, state, and local regulations regarding patient confidentiality and the release of protected health information (PHI).
  • Maintain professional phone and email etiquette when communicating with patients, staff, and external medical offices.

Other Priorities:

• 
  • Strong verbal and written communication skills.
  • Ability to maintain confidentiality and uphold HIPAA compliance.
  • Strong computer skills, including proficiency in EMR systems and Microsoft Office.
  • Excellent attention to detail and organizational skills.
  • Ability to work both independently and as part of a team.
  • Effective time management and workload prioritization.
  • Strong multitasking abilities in a fast-paced environment.

If you are an organized, detail-oriented professional passionate about medical records management and patient privacy, we encourage you to apply!

Avance Care provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to religion, race, creed, color, sex, sexual orientation, gender identification, alienage or citizenship status, national origin, age, marital status, pregnancy, disability, veteran or military status, predisposing genetic characteristics or any other characteristic protected by applicable federal, state or local law.

#LNI