Join Avance Care — A Leading Force in Independent Primary Care!

Avance Care is a rapidly growing network of 37 primary care practices across the Triangle (Raleigh-Durham-Chapel Hill), Charlotte, and Wilmington, NC. We are committed to transforming healthcare by providing comprehensive services that support the physical, mental, and emotional well-being of our patients.

We are currently seeking an experienced and driven Associate Director of Revenue Cycle Management (AD-RCM) to join our team. This leadership role is crucial to the continued success of our organization, responsible for overseeing and optimizing the end-to-end revenue cycle processes across our physician group network.

Key Responsibilities

Revenue Cycle Leadership

• Manage day-to-day revenue cycle operations including coding, billing, accounts receivable, cash posting, patient access, and customer service.
• Ensure timely, accurate, and compliant payment processing and revenue generation.

Coding Oversight & Compliance

• Supervise coding operations to ensure adherence to national standards (ICD-10, CPT, HCPCS) and payer-specific guidelines.
• Minimize claim denials through accurate coding practices.

Accounts Receivable Management

• Oversee AR functions to ensure timely and accurate claims processing.
• Monitor key metrics (days in AR, denial rates, collection percentages) and drive continuous improvement.

Patient Billing & Customer Service

• Ensure patient bills are accurate, understandable, and processed efficiently.
• Collaborate with clinical and operational leads to resolve patient inquiries and billing issues.

Team Leadership & Development

• Lead and mentor revenue cycle staff, setting clear performance and quality expectations.
• Provide ongoing education on coding updates, payer requirements, and AR best practices.

Value-Based Care & ACOs

• Align revenue cycle processes with value-based care and risk-based contracts.
• Ensure compliance with performance and reporting requirements for ACOs and other alternative payment models.

Regulatory Compliance

• Maintain compliance with all applicable local, state, and federal regulations.
• Keep teams informed of regulatory changes impacting revenue cycle functions.

Qualifications

• Bachelor’s degree in Healthcare Administration, Business, Finance, or a related field required; Master’s degree preferred.
• Minimum of 10 years of progressive leadership experience in revenue cycle management within a large physician group.
• In-depth knowledge of medical coding (ICD-10, CPT, HCPCS) and payer billing requirements.
• At least 5 years of experience managing AR processes and driving improvements in collections and denial resolution.

Skills & Competencies

• Strong understanding of reimbursement models including fee-for-service, bundled payments, and value-based care.
• Expert knowledge of healthcare regulations (HIPAA, Medicare, Medicaid) and payer guidelines.
• Exceptional analytical, problem-solving, and strategic planning skills.
• Proven ability to lead high-performing teams and improve financial performance.

Why Join Avance Care?

Be part of a mission-driven organization that is changing the way healthcare is delivered across North Carolina. We offer a supportive, collaborative work environment where your leadership will make a measurable impact.

Avance Care provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to religion, race, creed, color, sex, sexual orientation, gender identification, alienage or citizenship status, national origin, age, marital status, pregnancy, disability, veteran or military status, predisposing genetic characteristics or any other characteristic protected by applicable federal, state or local law.

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