Avance Care is committed to raising the standard of healthcare. As one of North Carolina’s largest networks of independent primary care practices, we provide comprehensive, patient-centered care that supports the physical, mental, and emotional well-being of every patient we serve.

We are seeking a detail-oriented Medical Records Specialist to join our medical records department. This role is responsible for the secure, timely, and compliant handling of patient health information, while delivering exceptional service to patients, providers, and third-party requesters.

The ideal candidate has experience managing confidential health records, a strong understanding of HIPAA and healthcare privacy regulations, and thrives in a fast-paced environment. A minimum of 2 years of experience in Health Information Management or Release of Information is required.

Selected Responsibilities:

• Process and validate medical record requests in compliance with HIPAA and state/federal regulations
• Respond to subpoenas, court orders, and high-priority requests
• Communicate with internal teams, patients, and third parties via phone and email
• Perform quality checks and ensure proper documentation and billing
• Digitize and maintain accurate electronic records
• Assist with payments and general inquiries

Other Priorities:

• Strong verbal and written communication skills.
• Ability to maintain confidentiality and uphold HIPAA compliance.
• Strong computer skills, including proficiency in EMR systems (EPIC strongly preferred) and Microsoft Office.
• Excellent attention to detail and organizational skills.
• Ability to work both independently and as part of a team.
• Effective time management and workload prioritization.
• Strong multitasking abilities in a fast-paced environment.

If you are an organized, detail-oriented professional passionate about medical records management and patient privacy, we encourage you to apply!

Avance Care provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to religion, race, creed, color, sex, sexual orientation, gender identification, alienage or citizenship status, national origin, age, marital status, pregnancy, disability, veteran or military status, predisposing genetic characteristics or any other characteristic protected by applicable federal, state or local law.

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