Join Our Growing Network of 37 Practice Locations Across North Carolina!

Avance Care is committed to raising the standard of healthcare. As one of North Carolina's largest networks of independent primary care practices, we provide comprehensive services to support the physical, mental, and emotional well-being of our patients.

We are seeking a Medical Front Desk Specialist to be the first point of contact for our patients, ensuring a welcoming and efficient experience from check-in to check-out.

Position Details:

• Full-time role with 12-hour weekday shifts and a rotating weekend schedule
• Fast-paced, dynamic clinical environment—ideal for those who thrive under pressure
• Competitive compensation and comprehensive benefits available starting the first of the month after 30 days of employment

Selected Responsibilities:

• Meet, greet, and assist patients promptly, efficiently, and in a professional manner
• Set up new patients and update current patients’ information in the EMR system
• Schedule and reschedule appointments, as well as coordinate walk-in patients
• Answer phone calls promptly and relay messages when necessary
• Maintain the front desk and reception area in an organized, orderly fashion
• Collect co-payments, deductibles, and co-insurances
• Process referrals and provide complete and accurate referral information to our patients
• Balance cash register and ensure all credit payments are accurate
• Explain fees, services, and policies

Candidates should preferably bring a related degree and with at least one year of Medical Front Desk experience.

Other Priorities:

• Strong verbal and written communication
• Ability to maintain confidentiality and integrity
• Growth mindset
• Flexibility and resilience

If you’re organized, customer-focused, and eager to make a difference in patient care, we’d love to hear from you!

Avance Care provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to religion, race, creed, color, sex, sexual orientation, gender identification, alienage or citizenship status, national origin, age, marital status, pregnancy, disability, veteran or military status, predisposing genetic characteristics or any other characteristic protected by applicable federal, state or local law.

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