Exciting Career Opportunity with Avance Care!

Join our rapidly expanding network of 37 practice locations in the Triangle Area (Raleigh-Durham-Chapel Hill), the Charlotte Region, and Wilmington, NC.

Avance Care is dedicated to elevating the standard of healthcare. As one of North Carolina's largest networks of independent primary care practices, we offer comprehensive services to support the physical, mental, and emotional health of our patients focusing on quality of care, patient experience, and provider performance within our clinically integrated network (CIN). 

As a Value Based Care Coordinator, you’ll serve as a member of the Value-Based Care (VBC) team. You’ll contribute to advancing patient health by closing gaps in care for quality reporting, performing outreach to schedule appointments, and completing routine administrative tasks.

• This is a full-time role working M-F, 8:00AM-5:00PM with no weekends. 
• This is a hybrid role with onsite expectations on Tuesdays and Thursdays, or based on business needs. 
• Must display a self starter mindset, have strong interpersonal skills, and flexibility to adapt to changing priorities and work. 
• We offer a comprehensive benefits package available on the first of the month following 30 days of employment.

Selected Responsibilities:

• Closes care gaps by reviewing medical records and submitting appropriate documentation to payers.
• Performs outreach to patients to schedule wellness, preventive and chronic care services to improve rates of compliance and the overall rates of preventive services.
• Provides superior customer service to patients by exhibiting respect, empathy, active listening, and clear communication skills.
• Coordinates administrative aspects of medical record recovery for ACO/value-based care reporting.
• Extracts data from a variety of technology platforms for patient care and clinician intervention.
• Gathers and organizes data coming from different sources (electronic medical records, payer reports, third party vendor reports).
• Maintains appropriate clinical documentation of virtual patient encounters, outreach efforts, and communication events.
• Demonstrates proficient use of computer software, telephone system and general office equipment.

Candidates should have a High School Diploma, or equivalent along with completion of a Medical Assistant’s Diploma and certification as a Certified or Registered Medical Assistant and 1 year of experience in a healthcare setting.

Other Priorities:

• Strong verbal and written communication
• Ability to maintain confidentiality and integrity
• Demonstrates flexible and efficient time management and ability to prioritize workload
• Must be able to work independently and demonstrate initiative as well as problem-solving skills within a fast-paced, ever-changing, start-up environment
• Committed to being a true team player to help the company grow and succeed
• Excellent computer experience using Microsoft Suite products

If you are excited to join a growing organization focused on changing the way healthcare is delivered to patients in North Carolina, please submit your resume.

Avance Care provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to religion, race, creed, color, sex, sexual orientation, gender identification, alienage or citizenship status, national origin, age, marital status, pregnancy, disability, veteran or military status, predisposing genetic characteristics or any other characteristic protected by applicable federal, state or local law.

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